Shipping & delivery

What is the delivery fee

For gifts to be delivered from 9: 00 AM to 9: 00 PM 7 days a week, the delivery fee is AED 19 in the UAE, SAR 35 in Saudi Arabia, EGP 80 in Egypt, JD 5 in Jordan, and USD 7 An American in Lebanon, 4 Omani riyals in Oman, and 3 Bahraini dinars in Bahrain. If the delivery of your order is outside of business hours or delivery locations (separated by a perimeter, or you need delivery at 2:00 am), then another delivery fee is added. However, this is discussed with the customer first before the order is delivered.

What are the official delivery dates

The order is delivered from 9 am to 9 pm, during all days of the week. Some customers may want to send the order early in the morning or sometimes late at night, with joy, there is absolutely no problem. We can arrange the delivery of gifts outside the official working hours for an additional cost to be paid when the desired date is selected through the site.

What are the delivery zones

Currently, we deliver to Riyadh, Jeddah, Khobar, Dammam, Dhahran, Buraidah, hail, Mecca, Medina and Khamis Mushait within the kingdom of Saudi Arabia, in addition to Dubai, Abu Dhabi, Sharjah, Ajman and Al Ain within the United Arab Emirates. We also deliver to other cities such as Amman in Jordan, Cairo in the Arab Republic of Egypt, Beirut in Lebanon, Muscat in Amman and Manama in Bahrain. Please be aware that the delivery areas are specified in the cities already mentioned, we will seek to expand within other cities. Therefore, if you want to deliver your gift to an area outside the delivery range, an additional amount will be paid.

Will the sender's data and identity be disclosed to the recipient

We will contact the dispatcher first to inform them of the situation. If the sender refuses to disclose his identity, we will try our best not to disclose any information unless the situation escalates.

Is it possible to deliver the gift if the recipient's address is not known in detail

Yes! It's enough that you made an attempt to make your loved one happy, leave the rest on the signature team! As long as you provide us with the recipient's phone number, we will get in touch with him to arrange the delivery of your gift in a convenient place (taking into account not to spoil your surprise). Another alternative solution is to use a link to Google Maps, which is placed in the details of the address of the future gift.

Is the recipient being contacted

In some cities and cases the delivery representative is forced to contact the recipient even if the address is complete to make sure that they are present or there are no restrictions in the area.

What happens if we are unable to reach the recipient of the gift by phone or on the mentioned website

Our team will contact you to try to reach the recipient somewhere else or through an alternative phone number, be sure that we will deliver your gift no matter what it takes!

How do I know if the order has been delivered

We will send an email and a text message on your mobile phone to confirm the arrival of your gift. You can also follow up your request by contacting us on WhatsApp number+966115202872 / +97145616839, or through one of the communication channels, and one of Joi's customer service representatives will help you.

Are there any re-delivery charges

A re-delivery fee is charged if the delivery was unsuccessful the first time due to the customer/recipient, or if the cash collection location is different from the gift delivery location (in case of cash on delivery).

Can I change or request a specific delivery time period after placing my order

It is possible, you can contact us to determine the required delivery time. But there will be additional charges depending on the time and location.

Can a gift from another store be delivered in addition to the order

This is possible as long as the other store is located in the same city, but there will be an additional fee to be paid in cash, knowing that we will not be responsible for any defect in the other product.

Applications

How can I proceed with my application

To follow up on the order status, you can contact us via one of the communication channels and one of signature's customer service representatives will help you. You can also contact us via our WhatsApp number+966115202872 / +97145616839 from which city we deliver to.

Can I modify or cancel the order after confirmation

Our mission is to provide an easy and simple gifting service to our customers, and because some may feel hesitant or forgotten, you can cancel or modify the order as long as it is in the preparation and processing stage. We will notify you of the processing process first-hand to find out the status of your order through text messages. In case of any amendments to the order, please contact the signature customer service team through the WhatsApp application on the number +966115202872 / +97145616839 or through one of the communication channels.

What happens if you order a gift from the wrong city

We will prepare the same gift in the right city if the same gift is available, or we will replace it with a similar gift and for the same amount if it is not available. We can also ship the ordered gift to the correct city if necessary (for example: from Dubai to Abu Dhabi or from Dubai to Sharjah). But there may be a possibility that the gift will not be delivered on the same day, and a shipping fee will be added Based on the rates of the shipping company.

Can the gift be refunded

We know that some may not want to accept the gift for any reason, and in this case only we apologize for not being able to cancel the order and refund you, our advice in this case is to gift the gift to someone else who is dear to you!

Payment

What payment methods are available

To make it easier for our customers to pay, you can pay through Visa, MasterCard, American Express, Paypal or Mada card (Mada card is available in Saudi Arabia only). We have the latest payment technologies to ensure our customers an easy and secure electronic payment process. You can also pay on demand within specific cities, where one of the signature representatives will visit you to collect the amount for an additional cost.

Do you have a cash on delivery service

Cash on delivery is one of the payment methods we have available in selected cities. After ordering your gift, you can either call us and provide us with your order number to confirm it, or one of our customer service representatives will call you to confirm the order. In case of inability to communicate with you or failure to respond after two attempts to call and send an email to confirm the preparation of the gift, the order will be canceled, in case you want to continue with the same order after canceling it, please contact the customer service team or request it again through the site.

What should I do if my credit card is refused

A credit card can be refused for various reasons. In this case, please contact the bank to make sure that there is a sufficient balance or there are no restrictions on your credit card. After completing this step you can try again. You can also contact us through one of the communication channels and one of Jawwy's customer service representatives will help you step by step, or through the WhatsApp application on a number +966115202872 / +97145616839. Please be informed that we will prepare the gift only in case of successful payment of the required amount.

Can I order by phone

If you wish to deal with us directly instead of through the website, Joi customers will be happy to complete the order process on your behalf by phone. All you have to do is give them your credit card details and the bank's security steps and we guarantee that the transfer will be completed safely.

What is the refund policy

The customer refunds the amount within the site to purchase another gift from signature in case of cash on delivery, or refunds the amount on his bank account or PayPal account in case of online payment. In the event that the order is prepared and cannot be delivered because the customer has not provided sufficient information regarding the address, we try to communicate with the sender and recipient, and if we are unable to reach them the order will be canceled with no refund. But the customer can choose to send the gift to another address.

Products

Are there any gifts other than flowers

Signature features the most suitable gift offer for each person. You can choose a wonderful bouquet of flowers, fresh cake and candy, various gift baskets, decorated balloons, specially prepared jewelry and many others. We always make sure to add new gifts to find the perfect gift easily.

Is a bouquet of flowers placed in a vase

We like to diversify at signature, so some flower bouquets are hand-assembled in the form of a bouquet, others are inside an elegant vase. Therefore, make sure The Shape of the flower bouquet from the part devoted to the explanation of the product before ordering your gift. You can also request some changes and order your package in a vase by contacting Joi's customer team on WhatsApp +966115202872 / +97145616839 or through one of the communication channels.

Do the flower bouquets match the pictures

Everyone and everything has its own splendor, but this does not mean that in case you order a bouquet of tulips we will deliver roses! We always make every effort to ensure that all packages delivered are identical to the pictures, but there may be some slight differences in color tones depending on the season. Sometimes a supplier may change the bouquet format if one of the bouquet flowers is not available, in this case, we will contact you immediately to find out the situation and discuss solutions, even if it means replacing your bouquet with another bouquet.

What happens if you order a gift that is not available

First, we communicate with the sender to inform him about the situation. In the event that the sender cannot be reached and the delivery time is approaching, we select a similar replacement for the gift and deliver it. But, free and discounted gifts such as balloons are exchanged for similar gifts without reference to the client.

How long are Joy gift cards valid

Signature gift cards are valid for six months.

Can I use joy gift cards to buy other gift cards

Signature digital gift cards cannot be used to purchase any other digital gift cards. You can only use them to purchase material gifts.

Accounts

Is it necessary to log in to request a gift

You can order without registering on the site, and you can also log in through your Facebook, Google or Apple account. In all cases, we will need to know your email and phone number to facilitate the ordering process, but we recommend that you log in because there are features that we provide to signature customers only, such as the ability to manage your orders through your signature account, and learn about signature discounts and offers, and you can communicate with the customer service team faster.

What happens to customers ' personal data

You do not collect personal data of our unregistered customers, we collect data anonymously. We only keep the name, phone number and email when logging in in case the gift is requested. The aim of the data collection is to facilitate the process of knowing the status of the order and updating it first-hand, in addition to sending the latest offers, discounts and news to our customers. Signature does not share this data with another party unless the customer agrees.

Performances

How can I activate a discount code or coupon

You can use the discount code through the website or application. All you have to do is enter the discount code on the shopping cart page or complete the payment in the part dedicated to the code, you will find it in the left part of the screen. The total amount will be shown to you after the deduction by simply pressing “apply”.

Can I use more than one discount code for the same order

Only one discount code is allowed per order. In the event of a malfunction or malfunction of the site, please contact our team to adjust the total amount of the order.

Are there any discount offers

Marketing offers are launched and advertised through our website. To keep up with everything New, be sure to register with us and download the signature application on the Apple Store and Google Play.