Last updated on March 04, 2024

Agree to our legal terms

We are Signature Gifts General Trading LLC ("Company," "we," "us," "our").

We operate, as well as any other related products and services to which these legal terms refer or are linked (the“legal terms”) (collectively, the “services”).

You can contact us by email at support@signature.com or by mail to Office 2105-2106, Burj Al Salam, Trade Centre 1, Dubai 51091, United Arab Emirates.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Signature Gifts, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplementary terms and conditions or documents that may be posted on the services from time to time are expressly incorporated herein by reference. We reserve the right, at our sole discretion, to make changes or amendments to these legal terms at any time and for any reason. We will notify you of any changes by updating the “Last Updated” Date of these legal terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these legal terms to stay up to date with updates. Changes to any revised legal terms will be subject to, and will be deemed to be informed of and accepted by you by continuing to use the services after the date of publication of these updated legal terms.

We recommend that you print a copy of these legal terms to keep in your records.

Table of contents

1. Our services

2. Ordering and delivery

3. Allergy warning

4. Intellectual property rights

5. User data

6. Prohibited activities

7. Contributions made by users

8. Contribution License

9. Service management

10. Term and termination

11. Adjustments and interruptions

12. Applicable law

13. Corrections

14. Disclaimer of liability

15. Limitation of liability

16. Compensation

17. User data

18. Electronic communications, transactions and signatures

19. General provisions

20. Contact us

Refund and cancellation policy

1. Order cancellation policy

2. Refund, exchange and return policy

1. Our services

The information provided when using the services is not intended for distribution or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or would expose us to any registration requirements within that jurisdiction or country. Accordingly, those persons who choose to access the services from other sites do so on their own initiative and are solely solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. Ordering and delivery

E-mail confirmation: Upon successfully placing an order with Signature Gifts, you will receive a confirmation email. This email serves as an acknowledgment that we have received your order and are processing it accordingly. It will include essential details such as your order number, items ordered, and the total amount.

Order status updates: If you are logged in to our website/app, you can track your order on the orders page. Alternatively, you can use the “Where is my order” link located at the top of the main page.

Customer cooperation: To ensure successful delivery, customers are required to provide accurate and complete delivery information, including a valid contact number for the recipient and a valid email address for the sender.

Out of stock notification: In the rare cases when the item you ordered is not available in our stores, we will notify you immediately via WhatsApp or phone. You will have the option to exchange the product (s), choose a replacement, or get a refund for the product that is not in stock.

Customization requests: If your order includes customized products or a customized design, our team will review your orders to ensure that they comply with our customization guidelines. We may contact you for additional details or clarifications if necessary. Your quick response can affect delivery times. The order may be transferred to the next delivery time or the next day if there is no response from your side during our final delivery times.

Confirm delivery date: You can choose the delivery date and time period while making the order. We cannot commit to a specific delivery time, but we strive to deliver the order within the specified time period. If any issues arise regarding the chosen date or time period, our customer service team will get in touch with you immediately to find a solution.

Product appearance: Sometimes the received product may look slightly different from the website image due to factors such as lighting and material difference. However, any differences are minimal and do not affect the quality of the product or its overall appearance.

For flowers that come out of season, our experienced florists will replace them with a similar flower of equal or greater value, ensuring that your bouquet retains its beauty and quality. Although specific flowers may differ, the overall shape, color coordination and aesthetics of the bouquet will be preserved.

In cases where the vase shown in the product photo is not available, our florists/partners will select a suitable vase that matches the shape and aesthetic of the bouquet while maintaining its elegance.

Connection attempts: Our delivery team will make sufficient attempts to contact the recipient and coordinate the delivery process. If, despite such efforts, we do not reach the recipient, or he refuses to accept the gift, the request will be considered fulfilled.

Alternate Delivery Location: In instances of recipient unavailability, customers may be offered the option to provide an alternate delivery location within the same city. However, this is subject to the discretion of Signature Gifts, depending on the alternate address location, and is not guaranteed.

Observance of perishable products: For orders with perishable products, if the recipient cannot be reached on the day of delivery, and the products are prepared, no refund or compensation will be given.

Choosing the delivery period: Customers have the option to choose the delivery period during the payment process. We will do our best to deliver your order within the specified time period.

Specific time guarantee: While we strive to adhere to the specified delivery period, joy gifts is unable to guarantee a specific delivery time within the selected time period.

Delivery delay: Factors such as traffic conditions, weather and other unforeseen circumstances, as well as challenges in contacting or reaching the recipient, may affect the delivery schedule and joy gifts will not be held responsible or refunded.

Exceptions and special cases: We are aware that some situations may call for exceptions to our standard policy. If you think your case is unique, please get in touch with our customer service team, who will assess the situation and provide guidance accordingly.

Fixed delivery fees: The fixed delivery fee for your order will be displayed and will be visible during the payment process.

Extra Delivery Fees: For certain locations that fall outside our standard coverage areas, extra delivery fees may apply. The determination of areas considered "out of coverage" is at the discretion of Signature Gifts. Customers will be promptly notified by our team if their selected delivery location is subject to extra delivery fees post the checkout process.

Some areas are totally out of coverage for Joi Gifts. If these were selected, and the items have been prepared, Signature Gifts will not be able to deliver or cancel. The order will be considered as fulfilled on this occasion.

Secure payment process: Rest assured, your payment details are handled with the utmost security. We work with trusted payment partners to protect your financial information.

Additional assistance: If you have any questions or concerns regarding your order, our dedicated customer service team is there to help you. Feel free to contact us through the “Contact Us” page, we will give you timely assistance.

3. Allergy warning

Our products, including but not limited to, any and all foods, beverages, flowers, cosmetics and any other product available on the platforms may contain pollen or other allergens other than those specified in the product description on the specified product pages. We urge customers with known allergies to be careful when ordering our products. Individuals with serious allergies should refrain from ordering products that may pose a danger to their health. You hereby acknowledge and agree that you are aware that our products may cause an allergic reaction and that under no circumstances will we be held responsible for any allergic reaction that you or any third party may experience after placing an order for one or more of our products.

4. Intellectual property rights

Our intellectual property

We are the owner or licensee of all intellectual property rights in our services, including all code, databases, functions, software, website designs, audio, video, text, photographs and graphics in the services (collectively, the “content”). ), As well as the trademarks, service marks and logos contained therein (the“marks”).

The content and tags in the services are provided “AS IS” for your personal, non-commercial use or for internal business purpose only.

Your use of our services

Subject to your compliance with these legal conditions, including the “prohibited activities” section below, we grant you a non-exclusive, non-transferable or revocable license to do the following:

• Access to the services; and
• Download or print a copy of any piece of content that you have been able to access correctly.

Only for your personal, non-commercial use or for internal business purpose.

Except as provided in this section or elsewhere in our legal terms, no part of the services, content or marks may be copied, reproduced, compiled, republished, uploaded, posted, publicly displayed, encrypted, translated, transmitted, distributed, sold, licensed or exploited for any commercial purpose Absolutely, without our prior express written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@signature.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in the services, content and marks.

Any breach of such intellectual property rights will constitute a material breach of our legal terms and your right to use our services will end immediately.

Your submissions

Please review this section and the “prohibited activities” section carefully before using our services to understand (a) the rights you grant us and (B) the obligations you have when posting or uploading any content through the services.

Submissions: By sending any question, comment, suggestion, idea, comments or other information about the services directly to us (“submissions”), you agree to assign to us all intellectual property rights in such submission. You agree that we own this submission and have the right to use and publish it without restrictions for any legal purpose, commercial or otherwise, without acknowledgement or compensation to you.

You are responsible for what you post or upload: By submitting submissions to us via any part of the services, you:

• Make sure that you have read and agreed to our “prohibited activities” and will not post, send, upload or transmit through the services any illegal, harassing, hateful, harmful, defamatory, obscene, bossy, abusive, discriminatory or threatening transmission to any person or group, sexually explicit, false, inaccurate or deceptive Or misleading؛
• To the extent permitted by applicable law, waive any and all moral rights to any such submission؛
• You warrant that any of these submissions are original to you or that you have the necessary rights and licenses to make such submissions and that you have full authority to grant us the above rights with respect to your submissions; and
• You undertake that your submissions do not constitute confidential information.

You are solely responsible for your submissions and expressly agree to indemnify us for any and all losses we may incur due to your violation of (a) this Section, (B) the intellectual property rights of any third party, or (C) applicable law .

5. User data

By using the services, you represent and warrant that: (1) you have legal capacity and agree to be bound by these legal terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not be able to access the services through automated or non-human means, whether through a robot, script, or Otherwise; (4) you will not use the services for any illegal or unauthorized purpose; and (5) your use of the services will not violate any applicable law or regulation.

If you provide any incorrect, inaccurate, out-of-date or incomplete information, we have the right to suspend or terminate your account and refuse any current or future use of the services (or any part thereof).

6. Prohibited activities

You may not access or use the services for any purpose other than for which we provide the services. The services may not be used in connection with any commercial endeavors except those specifically approved by US.

As a user of the services, you agree not to do the following:

Systematically retrieve data or other content from the services to create or compile, directly or indirectly, a collection, compilation, database or directory without our written permission.

Deceive, defraud or mislead us and other users, especially in any attempt to find out sensitive account information such as user passwords.

Circumvent, disable or otherwise interfere with the security-related features of the services, including features that prevent or restrict the use or copying of any content or impose restrictions on the use of the services and/or the content contained therein.

Degrade, defame or in any way harm us and/or the services.

Use any information obtained from the services to harass, abuse or harm another person.

Misuse of our support services or sending false reports of abuse or misconduct.

Use the services in a manner inconsistent with any applicable laws or regulations.

Participate in the unauthorized framing of services or link to them.

• Systematically retrieve data or other content from the services to create or compile, directly or indirectly, a collection, compilation, database or directory without our written permission.
• Upload, transmit (or attempt to upload or transmit) viruses, trojans or other materials, including excessive use of capital letters and spam (continuous posting of repetitive text), which interferes with the uninterrupted use and enjoyment of the services, modify, weaken, disable, alter or interfere with the use of the services, their features or functionality Operation or maintenance.
• Participate in any automated use of the system, such as using scripts to send comments or messages, or use any data mining tools, robots, or similar tools to collect and extract data.
• Delete copyright or other proprietary rights notice from any content.
• Attempt to impersonate another user or person or use another user's userName.
• Upload or send (or attempt to upload or send) any material that serves as a mechanism for collecting or sending passive or active information, including but not limited to, clear graphics exchange formats ("gifs”), 1×1 pixels, web errors, cookies or other similar devices (sometimes referred to as As "spyware", "passive collection mechanisms”or "personal computers").
• Interfere with, disrupt, or create an undue burden on services, networks, or services connected to the services.
• Harass, annoy, intimidate or threaten any of our employees or agents involved in providing any part of the services to you.
• Attempt to bypass any actions of the services aimed at blocking or restricting access to the services, or any part of the services.
• Copying or modifying the programs of the services, including but not limited to Flash, PHP, HTML, JavaScript or any other code.
• Except as permitted by applicable law, you may decrypt, disassemble or reverse engineer any of the software that includes or is part of the services in any way.
• Except as may be the result of the use of a standard search engine or Internet Browser, the use, launch, development or distribution of any automated system, including but not limited to, any spider, robot, cheat tool, extraction tool, offline reader accessing the services, the use or operation of any script Or other unauthorized programs.
• Use a purchasing agent to make purchases on services.
• Any unauthorized use of the services, including the collection of user names and / or e-mail addresses of users by electronic or other means for the purpose of sending unsolicited e-mail, or the creation of user accounts by automated means or under false pretenses.
• Use the services as part of any effort to compete with us or use the services and/or content for any income-generating endeavor or business venture.

7. Contributions made by users

The services do not allow users to submit or post content. We may provide you with the opportunity to create, submit, publish, display, transmit, execute, publish, distribute or broadcast content and materials to us or on the services, including, but not limited to, text, writings, video, audio and photographs. , Drawings, comments, suggestions, personal information or other materials (collectively referred to as “contributions”). Contributions may be viewable by other users of the services and through third-party websites. When you create or make available any contributions, you acknowledge and warrant that:

8. Contribution License

You and the services agree that we may access, store, process and use any personal information and data you provide and your choices (including settings).

By making suggestions or other comments regarding the services, you agree that we can use and share such comments for any purpose without compensation to you.

We do not confirm any ownership of your contributions. You retain full ownership of all your contributions and any intellectual property or other proprietary rights associated with your contributions. We are not responsible for any statements or representations in your contributions made by you in any area of the services. You are solely responsible for your contributions to the services and expressly agree to release us from any liability and refrain from taking any legal action against us in connection with your contributions.

9. Service management

We reserve the right, but not the obligation, to: (1) monitor the services for violations of these legal terms; (2) take appropriate legal action against any person who, in our sole discretion, violates the law or these legal terms, including but not limited to, reporting such user to law enforcement authorities; (3) at our sole discretion and without limitation, Refuse, restrict access to, limit the availability of, or disable (to the extent technologically possible) any of your contributions or any part of them; (4) at our sole discretion and without any restrictions, notice or liability, to remove from the services or disable all files and content that are oversized or burdensome in any way Our systems; and (5) management Services in a manner designed to protect our rights and property and facilitate the proper functioning of the services.

10. Term and termination

These legal terms remain in full force and effect during your use of the services. Without limiting any other provision of these legal terms, we reserve the right, at our sole discretion and without notice or liability, to refuse access to and use of the services (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation, violation of any representation, warranty or A charter contained in these legal terms or any applicable law or regulation. We may terminate your use or participation in the services or delete any content or information you have posted at any time, without notice, at our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account in your name, fake name, pseudonym or the name of any third party, even if you are acting on behalf of the third party. Party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including, but not limited to, pursuing civil, criminal, and injunctive damages.

11. Adjustments and interruptions

We reserve the right to change, modify or remove the contents of the services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information about our services. We will not be liable to you or to any third party for any modification, price change, suspension or discontinuation of the services.

We cannot guarantee that the services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue or otherwise modify the services at any time or for any reason without notice to you. You agree that we accept no liability of any kind for any loss, damage or inconvenience caused by your inability to access or use the services during any interruption of the services. Nothing in these legal terms will be construed as obliging us to maintain and support the services or provide any corrections, updates or versions in connection with them.

12. Applicable law

These terms are governed by and defined in accordance with the laws of the United Arab Emirates. You and joy gifts irrevocably agree that the Dubai Courts will have exclusive jurisdiction to resolve any dispute that may arise in connection with these legal terms.

13. Corrections

There may be information about the services that contains typographical errors, inaccuracies or omissions, including descriptions, pricing, availability and various other information. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information on the services at any time, without prior notice.

14. Disclaimer of liability

Services are provided on an as-available basis and AS AVAILABLE. You agree that your use of the services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, with respect to the services and your use of them, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranties or representations as to the accuracy or completeness of the content of the services or the content of any websites or mobile applications linked to the services and will have no liability or responsibility for any (1) errors or inaccuracies of the content and materials, (2) personal injury or property damage, of any kind whatsoever, resulting from your access to the services And their use, (3) any unauthorized access to or use of our secure servers and / or any and all personal and/or financial information stored therein, (4) any interruption or interruption of transmission to and from the services, (5) any errors, viruses, trojans or the like that may be transmitted to or Through the services by any third party, and / or (6) any errors or omissions in any Content and materials, or any loss or damage of any kind caused as a result of the use of any content posted, transmitted or otherwise available via the services. We do not guarantee, endorse, warrant or assume responsibility for any product or service advertised or offered by a third party through the services, any hyperlinked website, any website or mobile application displayed in any banner or other advertisement, and we will not be a party to or be responsible in any way for Forms about monitoring any transaction between you and any third-party providers of products or services. As with buying a product or service through any medium or in any environment, you should use your best judgment and exercise caution when appropriate.

15. Limitation of liability

In connection with the use of the platforms, to the maximum extent permitted by applicable laws, joy gifts, its directors, officers, agents, employees, stakeholders or contractors exclude all liability in connection with the platforms and disclaim all warranties (express or implied) and representations (including, without limitation, warranties Marketing and suitability for a particular purpose) in connection with the use or results of the use of the platforms or any linked websites in terms of their correctness, accuracy, timeliness, reliability or otherwise .

Neither joy gifts nor its directors, officers, agents, employees, stakeholders or contractors shall be liable for errors or erroneous statements or shall be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage whatsoever caused (including direct, indirect or consequential losses, damages, etc Dependence, own or loss of profits). Furthermore, neither joy gifts nor its directors, officers, agents, employees, stakeholders or contractors warrant that the functions contained in the platforms will be uninterrupted or error-free, that defects will be corrected, or that the platforms or the server that makes them available, are free of viruses or other harmful components.

16. Compensation

You agree to defend, indemnify and protect us, including our subsidiaries, affiliates and all our officers, agents, partners and employees, from and against any loss, damage, liability, claim or demand, including reasonable lawyers. Fees and expenses incurred by any third party due to or arising from: (1) use of the services; (2) breach of these legal terms; (3) any breach of your representations and warranties set forth in these legal terms; (4) Your violation of third party rights, including but not limited to, intellectual property rights; Or (5) any express malicious act towards any other user of the services to whom you have contacted via the services. Notwithstanding the foregoing, we reserve the right, at your own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your own expense, in our defense of such claims. We will make reasonable efforts to notify you of any claim or action that is subject to such compensation when we become aware of it.

17. User data

We will retain certain data that you submit to the services for the purpose of administering the services, as well as data related to your use of the services. Although we perform regular routine data backups, you are solely responsible for all data that you submit or that relates to any activity that you have done using the services. You agree that we will have no liability to you for any loss or damage to any such data, and you hereby waive any right to sue us arising from any loss or damage to such data.

18. Electronic communications, transactions and signatures

Visiting the services, sending us emails and completing online forms constitute electronic communications. You agree to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the services, meet any legal requirements that such communications be in writing. You hereby consent to the use of electronic signatures, contracts, orders and other records, and to the electronic delivery of notices, policies and transaction records initiated or completed by us or via the services. You hereby waive any rights or requirements under any laws, regulations, rules, ordinances or other laws of any jurisdiction that require the original signature, delivery or retention of non-electronic records, payments or the granting of credits by any other electronic means.

19. General provisions

These legal terms and any policies or operating rules that we post on the services or in connection with the services constitute the entire agreement and understanding between you and US. Our failure to exercise or enforce any right or provision of these legal terms shall not constitute a waiver of such right or provision. These legal conditions operate to the maximum extent permitted by law. We may assign any or all of our rights and obligations to others at any time. We will not be liable for any loss, damage, delay or failure to act for any reason beyond our reasonable control. If any provision or part of a provision of these legal terms is determined to be unlawful, void or unenforceable, such provision or part of the provision shall be deemed severable from these legal terms and shall not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship between you and US as a result of these legal terms or the use of the services. You agree that these legal terms will not be construed against us by virtue of their wording. You hereby waive any and all defenses that you may have based on the electronic form of these legal terms and the failure of the parties to sign them to enforce these legal terms.

20. Contact us

For complaints regarding the services or for more information regarding the use of the services, please contact us at: support@signature.com

Refund and cancellation policy

Order cancellation policy

At Joy gifts, we recognize that plans can change, and we strive to meet your needs to the best of our ability. However, it is necessary to note that as soon as the order is processed, our teams immediately begin the preparation process to ensure fast delivery. Therefore, we have established the following order cancellation policy.

Cancellation window: Different products require different preparation times, depending on the category they fall under and the preparation time our partners need. The cancellation window extends until the order is received and preparation begins. You can request cancellation of your order after verification by contacting our customer service team. If the preparation has started, or the products have been processed, we will not be able to cancel your order. No refund or compensation can be provided in these circumstances.

Order processing time: Once the order is processed and the preparation is started by our partners in the selected city, it becomes difficult to cancel the order. The processing time may vary depending on the type of products and the specific requirements of your order.

There is no cancellation after processing/preparation:  We cannot accept cancellation requests if the products have been prepared by our partners, regardless of when the cancellation request was initially made. This is because our teams are working hard to ensure timely delivery, and once the setup process has started, we cannot stop or reverse it.

Unavailability or rejection of the recipient: If, at the time of delivery, the intended recipient is either inaccessible or refuses to accept the gift, joy gifts reserves the right to consider the order fulfilled. In such cases of unavailability or refusal of the recipient, no cancellation of the order will be accepted, and joy gifts will not be responsible for a refund or compensation. This policy applies regardless of the reason for unavailability or refusal.

Refund, exchange and return policy

Perishable products: Any complaints regarding perishable items must be reported within 24 hours of delivery (12 hours for products containing fruits or fresh items), accompanied by a photo of the product. Joy gifts will conduct a thorough investigation into the reported damages. If the product is found to be damaged, in poor condition, of low quality, or an incorrect product has been sent, Joy gifts may replace the product. Instead, refunds are at the discretion of joy gifts and are offered to the sender only.

Non-perishable products: Damages related to non-perishable products must be reported within 8 days from the date of purchase, as well as a photo of the product. Joy gifts will investigate the reported complaint related to non-perishable products. If a defect is found in the item or the wrong item is sent, a replacement may be given. The returned product must be collected first and must be in a new, unused and completely intact condition in its original packaging. Alternatively, refunds may be issued at the discretion of joy gifts.

Refund processing time: Please be advised that all refunds will be made in the same way as used to make the payment. In cities where payment on delivery is accepted, a refund will be made only by bank transfer.

Once the refund process is initiated by Joy gifts, the processing time may extend up to 14 business days. The exact duration depends on the policies and procedures of the card issuing bank. The schedule for refunding funds in your account may vary depending on the internal processes of your financial institution.

Below is a detailed summary of our refund, exchange and return policy:

By placing an order with Signature Gifts, you agree to abide by our Terms of Sale, including the specified policies on cancellations, returns, and refunds. We are committed to ensuring that your gift-giving experience is as delightful as the products we offer.

Thank you for choosing us to be a part of your special moments. We look forward to exceeding your expectations and delivering joy with every order!